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Terms and Conditions

Terms

Please read my T&C’s carefully before purchasing, by purchasing with Little Earth Farm you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Little Earth Farm own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Little Earth Farm website, we make no warranties, whether express or implied in relation to its accuracy. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Little Earth Farm you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour). Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

Prices are in Great British Pounds and do not include VAT.  We are not a VAT registered company.

Payment

We accept credit and debit cards or PayPal.

Any contract for purchases made through the website will be with Little Earth Farm. Little Earth Farm must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

You will be advised on an estimated dispatch date upon placing your order. Please allow up to three working days for your orders to be dispatched.

We use Royal Mail second class standard and signed for services depending on the value of your parcel. For parcels over 2 KG we use My Hermes signed for service.

Should your order not arrive, please contact Little Earth Farm a full refund or a replacement will be offered once 15 working days (for UK orders) has elapsed.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To Little Earth Farm, 94 Great Stone Road, Manchester M16 0HD, littleeartfarm@mail.com:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Little Earth Farm.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Little Earth Farm In this case, please refer to the returns section of this document.

Contact Details:

Little Earth Farm

Anna Lyon

94 Great Stone Road, Manchester M16 0HD

littleearthfarm@mail.com

07811911128

Last edited: September 2017

 

Privacy Policy

At Little Earth Farm, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time.

Little Earth Farm Privacy Promise

Little Earth Farm are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and develop our connection with you. We only share your personal data in accordance with the Data Protection Act 1998 and other appropriate laws. You may contact Little Earth Farm at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.

Consent

Your usage of the Little Earth Farm website and any disclosure of personal information via the website signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Your information

When you register on our website to purchase products, we ask for data such as your name, e-mail address, postal address, and contact details. Little Earth Farm keeps a record of this information.

We keep a record of any orders you make from us so we can help to deal with any enquiries or problems you may have in the future, and also so we can ensure that any information that we send to you is appropriate.

We keep a record of any e-mail communication you send us, so we can track any problems or concerns you've had.

We'll also ask you questions at registration, and from time to time by email, this will give us data that can be used to improve your experience of shopping with Little Earth Farm. You’re under no obligation at all to answer these questions, they’re all optional, but they will help us communicate more effectively with you.

If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.

How we use your personal data

All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. We are dedicated to using your personal data only for:

  1. Processing your orders correctly.
  2. Development and expansion of the business, including examination of customers' shopping behaviours, measurement of advertisements and product style preferences of our customers.
  3. Technical management of our website.
  4. Providing you with information about the services we offer.
  5. Letting you know about offers and news.

 

How we protect data

You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment.

We do not store or process your card details ourselves, they are processed by PayPal. Please see PayPal’s privacy policy for their information on this matter.

How you can help us protect your data

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations - for example on message forums, through email, or in chat spaces - that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at littleearthfarm@mail.com.

To see all the information we have about you, and to correct any inaccuracies, please write to us at: Little Earth Farm, 94 Great Stone Road, Manchester M16 0HD.

Changes to privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Little Earth Farm website.

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Little Earth Farm using cookies for the purposes described below in order to provide you with a fully efficient shopping experience.

Our cookie policy:

Please note: to make full use of the Little Earth Farm website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.

  • Little Earth Farm uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can't harm your computer.
  • The data we collect through these cookies is solely for the purpose of improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/

Privacy Policy updated September 2017